RetroVentures Motorcycle Rental Campervan Rental Bicycle Rental

FREQUENTLY ASKED QUESTIONS

  • FAQ - Motorcycle, Sidecar & Scooter Rental

    Q. Do I need a motorcycle licence?

    A. Yes. You need a full motorcycle licence to ride a motorcycle or scooter in Ireland. The category of licence must match the category of motorcycle or scooter being rented. Generally, if you are licenced to ride a particular category in your home country then you can ride the same here. Learner permits are not sufficient, you must have passed a test. All overseas licences are accepted. An English language international licence is needed for non-English language licences. If in doubt please ask.


    Q. Does the hire rate include insurance?

    A. Yes. Our rates include THIRD PARTY cover for named drivers only.


    Q. Am I covered in the event of damage to or theft of the motorcycle?

    A. Damage and theft is covered by the renter but is limited to a maximum of €1500 in the case of damage caused by a genuine road traffic accident and theft whilst the motorcycle is locked and secured with all security devices issued. Security deposit for all rentals is €1500. (€1000 for a scooter and €3000 for a sidecar.)


    Q. Can I pay the insurance excess / security deposit in cash?

    A. No. We require a credit card or debit card for the security deposit (Visa or MasterCard or Maestro only).


    Q. Will the insurance excess deposit be debited from my card?

    A. No. The security deposit will be deducted from your available funds by your card provider and made available to us as a pre-authorisation. We will cancel the pre-authorisation on completion of the rental in accordance with our terms of hire.


    Q. What's my maximum financial liability in the event of an accident or damage?

    A. Damage and theft is covered by the renter but is limited to a maximum of €1500 in the case of damage caused by a genuine road traffic accident and theft whilst the motorcycle is locked and secured with all security devices issued. Security deposit for all rentals is €1500.


    Q. Can I pay the hire rate in cash?

    A. Yes. However we also accept credit card and debit card payments (Visa, MasterCard and Maestro cards).


    Q. Where are you located?

    A. We are located in the beautiful village of Adare in County Limerick, Ireland. We can give precise directions before your visit but you'll find our exact location on Google Maps. We are within walking distance of the main bus station in Adare.


    Q. Can I use your motorcycles outside of Ireland, such as the UK, France, Isle of Man, and will I still be insured?

    A. Yes. You can take our motorcycles to the continent (inc UK, Isle of Man, France etc.) and you will be insured with the necessary minimum third party cover to comply with the laws on the compulsory insurance of motor vehicles in any country which is a member of the European Union, Andorra, Croatia, Iceland, Norway and Switzerland.


    Q. What happens if the motorbike breaks down?

    A. In the unlikely event that there is a problem with the motorbike, we would ask that you first contact us and we can offer advice over the phone. The hire rate includes full breakdown cover and expert assistance is available on the phone.


    Q. How long does it take to complete the payment process and test drive?

    A. We would ask all customers to allow up to 60 minutes to complete the check-out process, test drive and demonstration of the controls and other items.


    Q. What happens if I don’t demonstrate adequate competence to ride a motorcycle when I arrive?

    A. Although you may have a full and valid driving licence to ride a motorcycle you may not have ridden one in a while. We will normally establish your level of experience during the booking process and ensure that you are completely happy with the rental. We will not allow the rental to proceed if you shown a lack of competence during the check out process and you will not be refunded.


    Q. Can I take a pillion passenger and is it permissible for the pillion passenger to drive the motorcycle during the rental period?

    A. Yes, once this is agreed at the time of collection, and once the pillion rider meets the rider requirements.


    Q. Do I need to bring my own gear?

    A. Yes. We have full gear here for you to hire (jackets, trousers, waterproofs, gloves and boots). However, you may feel more comfortable in your own gear and we recommend you bring it with you. You'll save some money that way as well.


    Q. Do I need to wear a helmet?

    A. Oh yes.


    Q. Do I get a choice of colour?

    A. We’re afraid not. Colours vary as our collection varies and gets replaced. Colours cannot be guaranteed.


    Q. Are trackers really fitted to the bikes?

    A. Yes. We have real time tracking for insurance purposes. We would ask that all customers stay within speed limits and drive with due care and attention. Information from the trackers will be used in the event of an accident, damage or theft.


    Q. Do you rent during the winter?

    A. Yes! We get some beautiful fall and spring riding conditions but bring your thermal underwear and willy warmer / padded brassiere.


    Q. What's your cancellation policy?

    A. All payments are final and no refunds will be given if you cancel unless you have our selected cancellation insurance. In this case you can cancel up to one week in advance of the start of your rental and receive 100% of your payment as a credit note valid for 12 months from the date of the start of your original rental. If you do not use the credit note within 12 months you will not be eligible for a refund or rental. Rental T&Cs https://www.retroventuresireland.com/rental-agreement-form

  • FAQ - Campervan Rental

    Q. Does the hire rate include insurance?

    A. Yes. Our rates include FULLY COMPREHENSIVE cover for named drivers only.


    Q. Am I covered in the event of damage to or theft of the campervan?

    A. Yes. But you will remain responsible for the level of liability selected at time of booking.


    Q. Can I pay the insurance excess / security deposit in cash?

    A. No. We require a credit card or debit card for the security deposit (Visa or MasterCard or Maestro only).


    Q. Will the insurance excess deposit be debited from my card?

    A. No. The security deposit will be deducted from your available funds by your card provider and made available to us as a pre-authorisation. We will cancel the pre-authorisation on completion of the rental in accordance with our terms of hire.


    Q. What's my maximum financial liability in the event of an accident or damage?

    A. Your maximum liability is the amount of the insurance excess you have agreed at time of hire - between €300 and €2400.


    Q. Can I pay the hire rate in cash?

    A. No. We require a credit card or debit card for the payment (Visa or MasterCard or Maestro only).


    Q. Where are you located?

    A. We are located in the beautiful village of Adare in County Limerick, Ireland. We can give precise directions before your visit but you'll find our exact location on Google Maps. We are within walking distance of the main bus station in Adare.


    Q. Can I use your campervans outside of Ireland, such as the UK, France, Isle of Man, and will I still be insured?

    A. Yes. You can take our campervans to the continent (inc UK, Isle of Man, France etc.) and you will be insured with the same level of cover to comply with the laws on the compulsory insurance of motor vehicles in any country which is a member of the European Union, Andorra, Croatia, Iceland, Norway and Switzerland.


    Q. What happens if the campervan breaks down?

    A. In the unlikely event that there is a problem with the campervan, we would ask that you first contact us and we can offer advice over the phone. The hire rate includes full breakdown cover and expert assistance is normally no more than a few hours away.


    Q. How long does it take to complete the payment process and demonstration of the van?

    A. We would ask all customers to allow up to 60 minutes to complete the check-out process and demonstration of features and the controls and other items.


    Q. Is mileage unlimited?

    A. 200km per day is included in each rental unless you select an additional unlimited mileage package. Additional mileage is charged at 40 cent per km.


    Q. Do I need to bring my own sleeping gear / bedding?

    A. Yes. You must bring your own bedding sheets, sleeping bags and pillows.


    Q. Do I get a choice of colour?

    A. We’re afraid not. Colours vary as our collection varies and gets replaced. Colours cannot be guaranteed.


    Q. Are trackers really fitted to the campervans?

    A. Yes. We have real time tracking for insurance purposes. We would ask that all customers stay within speed limits and drive with due care and attention. Information from the trackers will be used in the event of an accident., damage or theft.


    Q. Do you rent during the winter?

    A. Yes! We get some beautiful fall and spring camping conditions but bring your thermal underwear and willy warmer / padded brassiere.


    Q. What's your cancellation policy?

    A. All payments are final and no refunds will be given if you cancel. Free cancellation insurance is included automatically. In this case you can cancel up to one week in advance of the start of your rental and receive 100% of your payment as a credit note valid for 12 months from the date of the start of your original rental. If you do not use the credit note within 12 months you will not be eligible for a refund or rental.

  • FAQ - Bicycle and EBike Rental

    Q. Does the hire rate include insurance?

    A. No. Third party insurance cover is not a legal requirement for bicycles in Ireland and is not provided.


    Q. Am I covered in the event of damage to or theft of the bicycle or e-bike and what's my maximum financial liability?

    A. Yes. Damage and theft is covered by the renter but is limited to a maximum of €250 bicycle or €750 e-bike in the case of damage caused by a genuine accident and theft whilst the bicycle is locked and secured with all security devices issued. Security deposit for all rentals is €250 bicycle or €750 e-bike.


    Q. Can I pay the security deposit in cash?

    A. No. We require a credit card or debit card for the security deposit (Visa or MasterCard or Maestro only).


    Q. Will the security deposit be debited from my card?

    A. No. The security deposit will be deducted from your available funds by your card provider and made available to us as a pre-authorisation. We will cancel the pre-authorisation on completion of the rental in accordance with our terms of hire.


    Q. Can I pay the hire rate in cash?

    A. Yes. However we also accept credit card and debit card payments (Visa, MasterCard and Maestro cards).


    Q. Where are you located?

    A. We are located in the beautiful village of Adare in County Limerick, Ireland. We can give precise directions before your visit but you'll find our exact location on Google Maps. We are within walking distance of the main bus station in Adare.


    Q. What happens if I get a problem with the bicycle or e-bike?

    A. If you get a problem give us a call and we'll give you some advice. All bikes come with a puncture repair kit and tools.


    Q. Do I need to bring my own riding gear?

    A. Yes. Please wear adequate cycling clothing and shoes or boots. We'll supply you with a refelctive vest and bicycle helmet.


    Q. Do I need to wear a helmet?

    A. No. You are not required to wear a cycling helmet by law but we recommend you do.


    Q. Are trackers really fitted to the bikes?

    A. Yes. We have real time tracking for insurance purposes. We would ask that all customers stay within speed limits and drive with due care and attention. Information from the trackers will be used in the event of an accident, damage or theft.


    Q. Do you rent during the winter?

    A. Yes! We rent bicycles and e-bikes all year round.


    Q. How far can I expect to get on an e-bike?

    A. All our e-bikes will give pedal assistance for up to 100km.


    Q. What do the bicycles and e-bikes come equipped with?

    A. All adult bicycles and e-bikes come equipped with mud guards, luggage rack, side stand, bell and lights.


    Q. What's your cancellation policy?

    A. Free cancellation insurance is included automatically. In this case you can cancel up to one week in advance of the start of your rental and receive 100% of your payment as a credit note valid for 12 months from the date of the start of your original rental. If you do not use the credit note within 12 months you will not be eligible for a refund or rental.

  • FAQ - Limerick Greenway

    Q. How long is the Greenway?

    A.The Limerick Greenway from Rathkeale to Abbeyfeale is 40km in length in total (just under 25 miles). It can be broken into stages. If you are collecting your rental bikes from us we are a 14km rural road ride to Rathkeale. We can also deliver bikes to any part of the Greenway. Download our brochure here.


    Q. Where can I park?

    A. This depends on where you decide to begin your Greenway journey! There are parking facilities at the following:


     - Adare Town - Free public car park behind the Heritage Centre and free public parking on street.


     - RetroVentures HQ Adare - Secure parking is available for €10 per day at our HQ - a 2 min drive from Adare town centre.


     - Rathkeale - There is a Greenway car park located beside the Irish Palatine Museum.


     - Ardagh - Parking is available at the Ardagh Station House (from 1st July 2021).


     - Newcastle West – Parking is available in the Newcastle West Business Park (from 1st July).


     - Templeglantine – Parking is available at Halla Inse Bán which is on the local L21006 road directly opposite the church.


     - Abbeyfeale – Parking available at the Greenway carpark off the R524 road.


    Q. Where can I access the Greenway?

    A. You can start the full route at Adare or Rathkeale or Abbeyfeale on the Limerick-Kerry border, or at any of the below entry points:


     - Adare: In the heart of the town at the Heritage Centre or Dave's Outpost Ice Cream Parlour.


     - RetroVentures HQ: Collect your bike rentals from us and head straight off to start your ride at Rathkeale.


     - Rathkeale: The Rathkeale Trailhead is beside the Irish Palatine Museum. It is accessed from the R518 roundabout, just south of the N21.


     - Ardagh: The entrance is at the Ardagh Station House carpark.


     - Newcastle West: The entrance on Station Road near Gaelscoil Ó Dóghair/Recycling Centre on the R521 or the Greenway Carpark in the Newcastle West Business Park.


     - Templeglantine: Park the car at Halla Inse Bán which is on the local L21006 road directly opposite the church. The greenway is accessed 1km north along this local road.


     - Abbeyfeale: In the town centre turn right from the N21 onto the R524 Athea Road. After one kilometre you will arrive at the Old Railway Station adjacent to the Station Bar.


    Q. Where does the Limerick Greenway start?

    A. The official start point is either Rathkeale, which is closer to Adare, or Abbeyfeale, which is closer to the Kerry border.


    It’s really your choice which direction you want to go! But remember that you can also start at any of the points that take your fancy. Download our brochure here.


    Q. How long does it take to complete the Greenway? (Cycling and Walking)

    A. Not everyone will wish to cycle the full length of the Greenway all at once, it’s 40km in total which could take casual riders up to two hours. You can pick and choose between sections if you prefer. The sections range from just 3km long to over 9km long, so lots of lovely spots for pit stops along the way. Download our brochure here.


    Also remember, our e-bikes have a range of up to 160km so there is more than enough power to get you all the way from Adare to Abbeyfeale and back!


    Q. Is the Greenway accessible for people with disabilities?

    A. Yes, the surface of the Limerick Greenway was designed with mobility in mind and is safe and suitable for users of all abilities and ages to visit and enjoy.


    Q. Can I bring my dog on the Greenway?

    A. Yes you can of course, but out of respect for other Greenway users, please remember to keep your dog on a lead and clean up after them as you go!


    We also rent trailers for your pets which connect to each of our adult bikes or e-bikes.


    Watch our Code of Conduct video for more helpful tips.


    Q. Where can I hire bikes?

    A. RetroVentures offer bike hire on our website here. We have a full range of new pedal bikes, e-bikes, trailers, children's bikes, tandems and e-trikes for the less able.


    Q. Which is the best section for kids?

    A. The whole Greenway is a closed route safe from traffic and is kid friendly, when accompanied by an adult. However, some sections of the Greenway might appeal more to your kids – the Barnagh Tunnel which runs 115 metres underground is always a highlight!


    Q. Can I have a picnic on the Greenway?

    A. Yes of course you can, in fact we encourage it! Please do remember to take your rubbish away with you afterwards.


    Q. Are there toilet facilities near the Greenway?

    A. Limerick City and County Council has provided portaloo toilets in the 3 Greenway car parks at Rathkeale, Newcastle West and Abbeyfeale. In each car park there are 2 standard portaloos and 1 disabled portaloo. RetroVentures HQ in Adare also has full indoor toilet facilities and inside space to change and get ready for your ride.


    In addition to these, there are public toilets located at the Heritage Centre in Adare, at the Market Square, Newcastle West and at The Square, Rathkeale (just to the east of the Community Centre). The public toilets in Rathkeale are open from 8.30am - 4.30pm.


    Q. I haven’t cycled a bike in years, can I still do the Greenway?

    A. Yes! The gradient of the Greenway is mostly flat and very easy to cycle, and is manageable for anyone who is reasonably fit and healthy. But if you’re not feeling confident, you could try a section at a time or go for a stroll instead to suss it out first. RetroVentures will give you all the guidance you need and we'll make sure you are comfortable before setting off.


    Q. Where is the best place to eat near the Greenway?

    A. There are some lovely places to eat in the towns and villages off the Greenway; Adare (we recommend Dave's Outpost Ice Cream Parlour - always a popular hit for the kids), Rathkeale, Ardagh, Newcastle West, Templeglantine, Abbeyfeale and Barnagh.


    Visit our website for some suggested itineraries for your trip: https://www.retroventuresireland.com/limerick-greenway


    Q. Where is a nice place to stay close to the Greenway?

    A. You’ll find plenty of hotels and guesthouses (family-friendly of course!) in each of the towns connected by the Greenway. Visit our website for information on hotels offering ‘Greenway Packages’: https://www.retroventuresireland.com/limerick-greenway

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